FAQ

• Q1: Are you distributor or manufacturer?

  We are the manufacturer of protective machines and materials with design, manufacturer, sales and service all in one company. 

• Q2: What are your advantages compared to competitors?

  Powerful R&D team: 

  continvovs product improcement to meet customer growing demands.

  Excelsior PS team:

  Always providing great product with promnt deliver. 

  Our core advantage technology:

  Comparing to the 70~95% utilization rate, Lockedair products can achieve 99.9% thanks to our 3 core tech. 

  1.Wrinkleless sealing—Patent 201420439958.6 (Web handling tech.)

  2.High air volume—Patent 201420398325.5 (Dynamic tension release)

  3.Solid sealing—Patent 201420657795.9 (Accurate PID control and compensation algorithm)

  
  

• Q3: Do you provide customized solution?

  Yes. Customized logo printing for film and we can offer full protective packing solution for your warehouse.

  
  

• Q4: How about the warranty ?

  Warranty period for machine is 2 years under the condition of continuos LockedAir film use.

  
  

• Q5: What's the lead time?

  Please contact us for best Lead time on specific products.

  
  

• Q6: Are the products environmental friendly ？

  Locked air film is made from 100% recyclable material, with outstanding impact and puncture resistance. 

  To reduce the impact to the environment, Lockedair launched different environmental friendly products including 30% recycled raw material film,100% bio-degradable material, paper cushion products.